Refund and Cancellation Policy

Last updated: [DD/MM/YYYY]

If a comparison wasn't useful to you, you can have your money back. You don't need to write to us or explain yourself.

The short version

• Ask within 7 days of payment, with one tap on your report.
• You get a full refund, whatever the reason.
• We process it within 48 hours of your request.
• The money goes back to the way you paid.
• After the refund, that report link stops opening.

How to ask for a refund

1. Open your report (from your link, My reports, or Recover my report).
2. Tap "Not satisfied? Request a refund".
3. Pick a reason from the list: the report wasn't useful, I entered the wrong details, I paid twice, something didn't work, or another reason.
4. Confirm. The report page then shows "Refund requested".

There is no text box and we don't ask for your email or phone number. The request is linked to your order only. We don't judge the reason: every request within the window gets a full refund.

Each order can have one refund request. The button appears on the report for 7 days from the time of payment.

When the money arrives

We process refunds by hand in our payment provider's (Razorpay's) dashboard within 48 hours of your request. Razorpay then sends the money back to the original payment method automatically:

• UPI: usually within minutes to a few hours.
• Cards and netbanking (if offered): usually 5 to 7 working days, depending on your bank.

We can't send a refund to a different account or UPI ID, even if asked. When the refund is done, your report page shows "Refunded".

What happens to your report

While your request is waiting, you can still open your report. Once the refund is processed, the report link stops opening, and it can no longer be recovered on the Recover page. If you want to keep anything from it, save it before you ask for the refund.

Paid twice?

Choose "I paid twice" on either report. We refund the extra payment. If you can't open either report, write to us with both payment IDs (they start with pay_).

Failed or stuck payments

If money left your account but the payment failed, or the order was never confirmed, you don't need to ask us. Razorpay and your bank reverse it automatically, usually within 5 to 7 working days. If it hasn't come back by then, write to us with the payment ID.

After 7 days

The refund button disappears after 7 days. If you have a problem after that, write to us with your order ID or payment ID. Refunds after the window are at our discretion.

Cancellation

The report is digital and appears on screen as soon as the payment is confirmed, so an order can't be cancelled after payment. The 7-day refund covers you instead. Before you pay, you can simply close the checkout: nothing is charged, and the unpaid order is deleted automatically within 24 hours.

Questions

Write to support@sahinumber.com with your order ID or payment ID. Both are on your recovery card and success screen. Please don't send your date of birth or numbers; we don't need them. For complaints, see the grievance officer on the Contact page.